Terms & Conditions

Welcome to bookingvillabali.com (“Website”), operated by CV Bandung Graha Grace (“Company”, “we”, “us”, or “our”).
By accessing or using this Website and making a booking, you agree to the following Terms & Conditions.

1. Company Information

Legal Entity: CV Bandung Graha Grace
Phone: +62 582-5837-6591
Email: [email protected]
Website: bookingvillabali.com
​Address: Jalan Bakung 1, Huma Langu Estate, Blok C20, Kesiman Kertalangu, Kota Denpasar, Bali 80237, Indonesia

2. Role of the Company
bookingvillabali.com operates as a booking intermediary and marketing agency connecting guests with independent villa owners and property management companies.
Unless explicitly stated otherwise:

• The Company does not own, operate, or manage the villas listed on the Website.
• Villas are owned and operated by independent third parties.
• The Company acts as an authorized booking agent facilitating reservations and payments on behalf of villa owners or operators.

​3. Booking Process
A reservation follows these steps:

1. Guest submits inquiry or booking request.
2. Availability and pricing are confirmed.
3. Invoice or payment instruction is issued.
4. Payment is received and verified.
5. Written booking confirmation is provided.

A booking is considered confirmed only after written confirmation has been issued by the Company.

​4. Pricing and Availability

• All prices are subject to availability and confirmation.
• Prices may change prior to booking confirmation.
• Currency conversions may vary due to exchange rate fluctuations.
• Guests are responsible for bank transfer fees, intermediary banking charges, and currency conversion costs.

​5. Payments & Cancellation Terms
Payments made to bookingvillabali.com are received on behalf of the villa owner or operator as an authorized booking agent.
Accepted payment methods may include:

• Bank transfer
• Payment gateway providers (when available)

Failure to complete payments by stated deadlines may result in automatic cancellation of the reservation.

Cancellation terms vary depending on each villa’s individual policy.

• Refund eligibility is determined by the villa owner or management.
• The Company facilitates communication and administrative processing but does not independently determine refund outcomes.
• Administrative, banking, and payment processing fees may be non-refundable.

Detailed cancellation terms are provided at the time of booking confirmation.
Read more here

​6. Guest Responsibilities
Guests agree to:

• Follow villa rules and local Indonesian laws.
• Respect property conditions and neighboring communities.
• Supervise children and guests under their responsibility.
• Be liable for damages caused during the stay.

Additional security deposits may be required by villa operators.

​7. Third-Party Services
Additional services such as transportation, chefs, tours, massage services, or external vendors are provided by independent third parties.
The Company does not control or guarantee these services and assumes no liability for their performance or outcomes.

​8. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:

• Acts or omissions of villa owners or operators
• Personal injury, illness, accidents, or death
• Theft, loss, or damage to personal property
• Construction noise or environmental disturbances
• Utility interruptions, internet failures, or technical issues
• Changes in villa condition or amenities beyond Company control

The Company’s role is limited to facilitating bookings.

9. Force Majeure
The Company shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Volcanic activity
• Pandemics or health emergencies
• Government regulations or travel restrictions
• Flight cancellations or transportation disruptions

Refunds or rescheduling remain subject to villa owner policies.

10. Intellectual Property
All Website content, including text, branding, images, and listings, is owned or licensed by the Company and may not be copied, reproduced, or distributed without written permission.

​11. Website Use
Users agree not to:

• Scrape or copy listings
• Misuse Website content
• Attempt unauthorized access to systems
• Use the Website for unlawful purposes

12. Governing Law
These Terms shall be governed by and interpreted under the laws of the Republic of Indonesia.